Crickx Privacy Policy — How We Protect Your Data

1 Introduction

Crickx ("we," "us," "our") operates the online sports betting and casino platform available at crickx.vin. This Privacy Policy sets out how crickx collects, processes, stores, protects and in some circumstances shares the personal data of players who register and use our platform ("you," "the player").

We understand that Pakistan players care about their privacy — particularly when sharing payment details such as JazzCash or Easypaisa account information, and personal identity documents for account verification. This policy is written to be clear and direct about exactly how that data is handled. There is no unnecessary legal jargon here — just a plain explanation of our practices.

This policy covers the crickx website, all platform features including sports betting, cricket markets, PSL betting, casino games, live casino, slot games, the VIP programme and any communications crickx sends to registered players. It applies whether you access crickx from a desktop browser, a mobile browser or any other device.

2 Data We Collect

Crickx collects personal data in two broad categories: information you provide to us directly, and information generated automatically by your use of the platform. Below is a breakdown of both.

Information you provide directly:

• Full name as it appears on your identity documents.
• Date of birth — used to verify that you are 18 years of age or older.
• Email address — used for account communications and, if opted in, promotional messages.
• Mobile number — used for account security and payment verification.
• Residential address — collected as part of identity verification.
• Identity document details — scans or photographs of CNIC or passport submitted during KYC verification.
• Payment information — JazzCash account number, Easypaisa number, bank account details or card information used for PKR deposits and withdrawals.
• Communications you send to crickx support — including the content of support messages, emails and any documents you attach.

Information collected automatically:

• Device information — type of device, operating system, browser type and version.
• IP address — used for fraud detection and to understand general geographic usage patterns.
• Session data — pages visited, time spent on each section, features used and betting or gaming activity on your account.
• Cookie data — see the Cookies section below for full details.
• Transaction records — all deposits, withdrawals, bets placed and games played are logged against your account for security, customer support and responsible gaming purposes.

3 How Data Is Collected

Your personal data is collected through the following means:

• Account registration: When you create your crickx account, the registration form collects your name, email, date of birth and mobile number.
• Identity verification (KYC): When crickx requests identity verification, you upload supporting documents directly through the platform.
• Deposits and withdrawals: When you initiate a PKR transaction via JazzCash, Easypaisa, Raast or bank transfer, the relevant payment details are collected and passed to the payment processor.
• Platform activity: Your betting activity, game play, session duration and interactions with the platform are logged automatically in your account records.
• Support communications: When you contact crickx support, we retain records of those communications for quality assurance and dispute resolution.
• Cookies and tracking: Cookies and similar technologies collect session and usage data as described in the Cookies section.

4 How We Use Your Data

Crickx uses the personal data we collect for the following purposes:

Crickx does not use your personal data for any purpose not listed above without first informing you and, where required, obtaining your consent. Where we rely on your consent to process data — for example, for promotional emails — you can withdraw that consent at any time by updating your communication preferences in account settings or by contacting support.

5 Sharing Your Data

Crickx does not sell, rent or trade your personal data to any third party for their own commercial purposes. We may share your data in the following limited circumstances:

• Payment processors: When you make a PKR deposit or withdrawal via JazzCash, Easypaisa, Raast, bank transfer or card, the relevant transaction data is shared with the payment provider to complete the transaction. These providers operate under their own privacy policies and data protection obligations.
• Identity verification providers: Where crickx uses a third-party KYC or identity verification service to check documents you submit, your identity data is shared with that provider solely for the purpose of verification.
• Game providers: Casino, live casino and slot game providers may receive your account identifier and game session data to deliver their games within the crickx platform. They do not receive your full personal profile.
• Analytics and platform services: Crickx may use third-party analytics tools to understand platform usage patterns. These tools receive aggregated or pseudonymised data, not individually identifiable personal data.
• Legal obligations: Crickx may disclose personal data where required to do so by applicable law, court order or where disclosure is necessary to protect the rights, safety or property of crickx or its players.
• Business transfers: In the event of a merger, acquisition or sale of all or part of the crickx business, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such change that materially affects how their data is handled.

6 Payments and PKR Transaction Data

Given that all crickx transactions are conducted in PKR and processed through Pakistan-based payment channels, it is important to be clear about how payment data is handled.

When you initiate a deposit via JazzCash or Easypaisa, your mobile wallet number and the transaction amount are passed to the respective payment provider to authorise and complete the payment. Crickx does not store your full JazzCash or Easypaisa PIN or any equivalent authentication credential. Only the transaction reference, amount and status are retained in your crickx account record.

For bank transfers and card payments, crickx retains only the information necessary to match the incoming payment to your account and to process withdrawals back to the same payment method. Full card numbers are not stored on crickx servers — card data is handled by our PCI-compliant payment processing partner.

Transaction records — deposit amounts, withdrawal requests, dates and payment method types — are retained as part of your account history for a minimum period in line with our data retention policy, primarily to support dispute resolution, fraud investigations and responsible gaming monitoring.

7 Cookies

Crickx uses cookies and similar browser storage technologies on the crickx.vin website. Cookies are small text files placed on your device by your browser when you visit the site. They help the platform function correctly and allow us to understand how the site is being used.

The types of cookies crickx uses are as follows:

• Essential cookies: These are necessary for the platform to work. They maintain your login session, remember your account preferences and enable secure navigation between pages. The platform cannot function properly without them.
• Analytics cookies: These help crickx understand which pages and features are most used, how players navigate the site and where issues occur. Data collected through analytics cookies is aggregated and does not identify you personally.
• Functional cookies: These remember choices you make — such as your preferred language setting — to provide a more personalised experience on your next visit.
• Performance cookies: These monitor site load times and performance metrics to help the crickx technical team identify and fix issues that affect the player experience.

You can control cookies through your browser settings. Disabling essential cookies will affect your ability to log in and use the platform. Disabling analytics or functional cookies will not prevent you from using crickx but may affect some personalisation features.

8 Data Retention

Crickx retains your personal data for as long as your account remains active and for a defined period after account closure. The retention period for different categories of data is determined by the following factors:

• Account and identity data is retained for the duration of the account relationship and for a period thereafter to support any post-closure disputes, chargebacks or legal obligations.
• Transaction records — PKR deposit and withdrawal history — are retained for a minimum period to satisfy financial record-keeping requirements and to support fraud investigations.
• Betting and gaming activity records are retained to support responsible gaming monitoring, dispute resolution and account auditing.
• Support communications are retained for a defined period after the query is resolved, to allow for quality review and escalation if needed.
• Where a player exercises their right to erasure, crickx will delete or anonymise personal data that is no longer required, subject to any legal retention obligations that require us to keep certain records for a mandatory minimum period.

Once the applicable retention period has passed, personal data is securely deleted or permanently anonymised so that it can no longer be associated with any individual player.

9 Security

Crickx takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, misuse or disclosure. These include:

• Encryption of data in transit using TLS (Transport Layer Security) across all pages of the crickx platform.
• Encrypted storage of sensitive account data at rest.
• Access controls that limit which crickx staff can access personal data, based on the principle of least privilege.
• Regular internal reviews of security practices and data handling procedures.
• Incident response procedures to detect, contain and report any suspected data breach in a timely manner.

While crickx takes every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your crickx account, do not share your login credentials with anyone, and contact support immediately if you suspect your account has been compromised.

10 Your Rights Over Your Data

As a crickx player, you have the following rights in relation to the personal data we hold about you:

• Right of access: You can request a copy of the personal data crickx holds about you. We will provide this within a reasonable timeframe following identity verification.
• Right of correction: If any of the personal data we hold is inaccurate or out of date, you can request that it be corrected. For some data fields, you can update these directly in your account settings; others require a support request with supporting documents.
• Right of erasure: You can request that crickx delete your personal data. We will action this request where we are not legally required to retain the data. Note that some transaction and identity records may need to be retained for a mandatory minimum period.
• Right to withdraw consent: Where crickx processes your data based on consent — for example, for marketing emails — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to object: You can object to specific uses of your data, such as its use for analytics or profiling, by contacting crickx support.

To exercise any of these rights, contact crickx support with your registered account details and a clear description of your request. We will verify your identity before acting on any data rights request to protect against unauthorised access to another player's data.

11 Minors

The crickx platform is strictly for adults aged 18 and above. Crickx does not knowingly collect personal data from anyone under the age of 18. If we become aware that an account has been registered by a minor, the account will be closed immediately, any balance forfeited and the associated data handled in accordance with this policy.

If you are a parent or guardian and believe that a minor in your care has registered on crickx, please contact our support team immediately so we can investigate and take appropriate action.

12 Policy Updates

Crickx may update this Privacy Policy from time to time as our platform evolves, as new payment methods are added, or as relevant standards change. When we make material changes — changes that significantly affect how we collect or use your personal data — we will notify registered players via their registered email address or through a notice on the platform.

The "Last Updated" date at the top of this page is revised every time the policy is changed, so you can always tell whether you are reading the most current version. We encourage you to review this page periodically.

Continued use of the crickx platform after an updated Privacy Policy has been published constitutes your acceptance of the updated terms. If you do not agree with changes to this policy, please stop using the platform and contact support to arrange account closure.

13 Contact

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal data has been handled, please get in touch with the crickx team.

For questions about responsible gaming tools, deposit limits or self-exclusion, please visit the Responsible Gaming page. For general platform questions, the FAQ page covers the most common topics. For the full rules governing your use of crickx, please read our Terms and Conditions.